Training : Implementation of Activity Indicators – KPIs
Description
Educational Objectives :
Design relevant dashboards tailored to business activities
Identify key indicators aligned with objectives
Drive strategy using dashboards
Measure performance and manage teams effectively with dashboards
Educational
Program :
Designing Dashboards and Indicators
Understand the purpose and impact of dashboards for both business and management.
Definition :
Clarify what a dashboard is and what it is not.
Understanding the Dashboard Approach
Identify the company’s mission and goals and learn to keep activity performance under control.
Three Levels of Control and Management
Recognize the three horizons of control: strategic, managerial, and operational.
Setting Organizational and Departmental Objectives
Define objectives for the organization, each department, and service.
Identifying Action Variables or Key Success Factors
Determine key variables essential for business success.
Building Indicators and Setting Standards
Create indicators aligned with goals and establish performance standards.
Selecting Goal-Based Indicators
Choose relevant indicators according to objectives, including different levels of indicators and their applications.
Prioritizing Different Indicator Types
Prioritize outcome, progression, management, reporting, and operational indicators.
Identifying Relevant Indicators by Needs
Select appropriate performance, activity, and timing indicators
